Wefta Terms of Service and Platform Use

Acceptance and proof of acceptance

You accept these terms by ticking the acceptance box or by creating an account. That acceptance is a contract, and we keep the evidence of it: the IP address, the date and time, the version of the terms shown to you, and the session metadata. We keep that record for as long as the relationship lasts and for the limitation period afterwards.

Description of the service

Wefta organises context in Spaces, Groups and Topics, and makes it available to the AI tools you connect through MCP. Features evolve; we may add, change or retire them. We will not remove a capability that a paid plan is sold on without notice and, where the change is material and adverse, without letting you leave.

Accounts and eligibility

You are responsible for your credentials and for what happens under your account. Tell us immediately if you suspect unauthorised access. Accounts are for the person or organisation that created them; credentials are not to be shared between people who should have separate seats.

Your security responsibilities

Security has two sides. We are responsible for the platform: the infrastructure, the code, the isolation between customers, and the controls described in our Privacy Policy. You are responsible for what only you control.

That means your credentials, who you give access to and at what level, removing access when someone leaves, the devices your team uses, the integrations and API keys you connect, and the lawfulness of what you upload.

Where personal data is exposed through a cause on your side — credentials shared or leaked, an account left with access it should not have, a third-party integration you authorised, a configuration you chose, or content you had no right to upload — that exposure is not our responsibility and is not covered by the caps that apply to our own failures. If we are asked to help investigate, we will, and we will say plainly what the evidence shows about where the failure originated.

Free trial

Paid plans start with a 14-day free trial and no credit card. The trial exists so you can test the service before paying. At the end of it, nothing is charged unless you choose a paid plan.

Plans, billing and renewal

Paid plans are billed in advance in the currency shown on the pricing page, and renew automatically for the same period unless cancelled before the renewal date. Stripe processes payments, invoices, refunds and payment fraud checks on our behalf; Wefta never receives or stores a complete card number.

Price changes

We may adjust prices once per twelve-month period, with at least 30 days' notice before the change applies to you. Adjustments in Brazil follow the IPCA index for the period.

Separately, a large part of what it costs to run Wefta is priced in US dollars while subscriptions are charged in local currency. If the exchange rate moves more than 25% against the rate on the date your current price was set, either side may ask to rebalance the price proportionally. The right runs both ways, and if you do not accept the new price you may terminate without any penalty, with a refund of the unused portion of what you already paid.

Right to change your mind

Consumers in Brazil may cancel within 7 days of contracting, under article 49 of the Consumer Protection Code, with a full refund. Consumers in the European Union and United Kingdom have 14 days. Where you ask us to start the service immediately within that window, you may be charged in proportion to what you actually used before cancelling.

This right protects reflection, not exploitation. Where a subscription is taken out and the service is consumed in a way that cannot be undone, and cancellation is then requested, we may refuse the refund in the part that corresponds to what was irreversibly used.

Acceptable use

The following are prohibited outright, and they are the grounds on which we act against an account.

• Storing or distributing malware, or using the service to commit fraud.
• Probing, scanning or attempting to defeat the security or authentication of the service, or trying to reach another customer's data.
• Deliberately overloading the service, or running automated collection or scraping of the platform without our prior written permission.
• Reselling, sublicensing or offering the service to third parties as if it were your own, unless your plan says otherwise.
• Content that is unlawful, or that you have no right to process.

Rate limits

API and application requests are rate limited per account and per IP address. Exceeding a limit returns HTTP 429. Persistent or deliberate excess suspends API access automatically, which protects every other customer sharing the same infrastructure. For a manifest violation — an active attack, malware distribution, an attempt to reach another tenant — we may suspend immediately and notify afterwards.

Your content

You own what you put into your Space. You grant Wefta only the licence needed to store it, process it and deliver it back to you and to the AI tools you connect, for the purpose of running the service, and that licence ends when the content is deleted.

We do not use your content to train models, ours or anyone else's. Prompts, stored context and outputs are never mined, retained for model improvement, or handed to a provider for that purpose.

Intellectual property

The Wefta name, the platform, its source code, architecture, interfaces and documentation are and remain ours. These terms give you the right to use the service while your plan is active, and nothing more: no assignment, no source code, no right to our trademarks.

This holds for work built at your request. If we develop a feature, an integration or an adjustment because you asked for it, specified it, or paid for its prioritisation, what you acquire is the right to use it under your plan. The code and every intellectual property right in it remain ours, and we stay free to offer the same capability to any other customer. If you need a different arrangement, it has to be a separate written agreement signed before the work starts.

If you send us feedback or suggestions, we may use them freely and without owing you anything. We will not identify you as the source without your permission.

AI features and their limits

Wefta feeds context to AI systems that are probabilistic: the same question can produce different answers, and an answer can be confidently wrong. Outputs are a starting point for your judgement, not a substitute for it, and you remain responsible for what you do with them. We are not liable for the consequences of an output you did not verify, except where the failure is ours through negligence.

To the extent that rights arise in the outputs generated from your context, they are yours. Note that Brazilian copyright law does not currently protect works generated without human authorship, so we cannot assign rights that the law does not create.

Business data processing

When Wefta processes personal data on your documented instructions, our Data Processing Addendum applies and forms part of these terms. It covers roles, security measures, subprocessors, international transfers, incident notification, audit and deletion.

Availability and service credits

We target 99.5% monthly availability for paid plans. Availability is measured per calendar month as the total minutes in the month, minus the minutes the service was unavailable, divided by the total minutes, where unavailable means the application does not respond to a valid request for reasons within our control.

If we fall below the target, your remedy is a service credit against the following invoice: 10% of the monthly fee below 99.5%, and 20% below 99.0%. Credits are the sole and exclusive remedy for unavailability, they are requested within 30 days of the month in question, and they are applied as a discount, never paid in cash.

The following do not count as unavailability: scheduled maintenance announced at least 48 hours in advance, emergency security patching, failures in your own network or devices, denial-of-service attacks, outages in the upstream cloud and network providers we depend on, and events of force majeure.

Support

First response targets follow your plan: community support on Free and Solo, 24 business hours on Studio, 4 business hours on Agency, and whatever your contract states on Enterprise. These are response targets, not resolution times.

Continuity and recovery

Our recovery objectives for paid plans are a Recovery Time Objective of 24 hours and a Recovery Point Objective of 24 hours. In plain terms: after a critical failure we aim to have the service back within a day, and a restore can return your data to its state at the last daily backup, so up to a day of changes may be lost. Backups are taken daily and kept for 7 days, which is how far back a restore can reach.

These are objectives, not guarantees of zero loss, and they are the ones this architecture is built for. If your operation needs tighter numbers — continuous replication, recovery in hours rather than a day — that is an Enterprise contract, because it is a different infrastructure with a different cost.

Suspension and termination

You may cancel at any time from your account settings, effective at the end of the paid period.

If an invoice goes unpaid, we notify you and give you 15 days to settle before access is suspended. Suspension is not deletion: your data stays intact and available for export for 30 days after termination, and only then is it securely deleted, subject to backup cycles and any legal retention duty.

We may suspend or terminate for a breach of these terms, with notice and a chance to fix it where the breach allows one, and immediately where it does not.

Warranties

We provide the service with professional care, but we do not warrant that it will be uninterrupted or error free, or that it will meet a purpose we have not agreed in writing. Nothing here excludes a warranty that the law does not allow us to exclude, including consumer rights.

Limitation of liability

Neither side is liable for indirect or consequential loss, or for lost profits. Our total liability for ordinary operational and technical failures is capped at the fees you paid in the 12 months before the event.

That cap does not apply to security incidents and breaches of data protection obligations, which carry a higher separate cap of three times the annual value of your subscription, and it does not apply at all to fraud, wilful misconduct, or anything a mandatory law forbids us to limit.

If the Consumer Protection Code applies to you, these limits yield to it. The courts may extend consumer protection to a company that proves it is technically, legally, factually or informationally vulnerable in relation to us, and we do not contract around that.

Governing law and jurisdiction

These terms are governed by the laws of Brazil. Disputes go to the courts of São Paulo, São Paulo, Brazil. If you are a consumer, you keep the right to sue in the courts of your own domicile, and you keep every mandatory protection your local law gives you.

Changes to these terms

We may update these terms as the product and the law evolve. The date at the top reflects the current version. For material changes we give at least 30 days' notice, and if you do not accept them you may terminate before they take effect and receive a refund of the unused period.